At mygame, your privacy is not merely a legal obligation – it is a core value. This document transparently explains how we collect, use, store, and protect the personal information of every member on our platform.
Quick Summary: mygame only collects data necessary to operate the platform, process transactions and meet legal requirements. We do not sell or rent your personal data to third parties for marketing purposes. Your privacy is always protected.
Mygame ("Platform", "we") is committed to protecting the privacy and security of the personal data of all users on our platform at mygame.bio. This Privacy Policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and recognised international data protection standards.
By registering an account or continuing to use mygame services, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.
This policy applies to all information we collect through the web platform, mobile app, email communications, Live Chat, and any other mygame service channels. We recommend reading this document in full so you understand your rights as a data owner.
Mygame collects various categories of information to enable us to provide platform services that are secure, seamless and legally compliant. The following are the types of data we collect:
| Data Category | Example Information | Primary Purposes |
|---|---|---|
| Identity Data | Full name, date of birth, identity card/passport number | Identity verification (KYC) & fraud prevention |
| Contact Data | Phone number, email address, residential address | Account communication & transaction verification |
| Financial Data | Bank account number, bank name, e-wallet information | Deposit & withdrawal processing |
| Usage Data | Game history, betting records, session duration, preferred games | Service improvement & responsible gaming |
| Technical Data | IP address, device type, operating system, web browser | Account security & unauthorised access detection |
| Communication Data | Live Chat records, support emails, call logs | Complaint resolution & customer support enhancement |
Important Note: We do not store credit or debit card numbers directly in our systems. All payment processing is handled by licensed payment processors using industry-grade PCI-DSS encryption.
Every piece of data we collect is used for legitimate and transparent purposes. mygame does not use your data for purposes unrelated to the provision of platform services. The following are the primary purposes of data processing:
You may withdraw consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team.
The security of your personal data is mygame's absolute top priority. We continuously invest in high-standard security infrastructure to ensure your information is always protected from unauthorised access, disclosure, alteration, or destruction.
Security measures we have in place include:
Your personal data is retained for the duration your account is active and for the period required by Malaysian law after account closure, typically between five and seven years depending on applicable legal requirements. After the specified retention period, data will be securely deleted or anonymised.
What you need to do: While we take all reasonable steps to protect your data, account security is a shared responsibility. Please use a strong password, enable two-factor authentication (2FA) and never share your login credentials with anyone.
Mygame does not sell, rent or disclose your personal data to third parties for marketing purposes. However, to enable us to provide full platform services and maintain legal compliance, we share certain information with the following parties on a strictly need-to-know basis:
All third parties with whom we share data are required to comply with data protection standards equal to or exceeding our own, and are only permitted to use that data for contractually agreed purposes.
Mygame uses cookies and similar tracking technologies to enhance the user experience, ensure smooth platform functionality and analyse usage patterns for continuous improvement.
Types of cookies we use:
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect your experience on the mygame platform.
By continuing to use the mygame platform after the cookie notification is displayed, you agree to the use of cookies as described in this policy. You may withdraw this consent through your web browser settings.
Under Malaysia's Personal Data Protection Act 2010 and mygame's privacy policy, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights promptly:
The mygame platform is strictly for individuals aged 18 and above. We do not knowingly collect, store or process any personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate action to delete that data and close the account in question. We also encourage parents and guardians to monitor their children's internet usage and to report to us if they suspect a child has registered an account on our platform.
For Parents & Guardians: If you believe your child has registered an account on mygame while underage, please contact our support team immediately via 24/7 Live Chat or email at [email protected]. We will investigate and take appropriate action within 24 hours.
Mygame reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or platform service improvements. Each updated version will display a new "Last Updated" date at the top of this document.
For significant and material changes, we will notify members via in-platform notifications, registered email or a prominent notice banner on the homepage at least seven days before the changes take effect. Your continued use of the mygame platform after the effective date of any amendment constitutes your acceptance of and agreement to the updated Privacy Policy.
We encourage you to review this Privacy Policy page regularly so you are always aware of how we protect your information. If you do not agree with any changes, you have the right to close your account by contacting our support team.
If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal data, mygame's Data Protection Officer (DPO) team is ready to assist you through the following channels:
For formal requests relating to PDPA rights such as data access, correction or deletion, please submit a written request via email along with a copy of your identity verification document. We will process your request within 21 working days as stipulated by the Personal Data Protection Act 2010.
Our commitment: mygame will always respond to every privacy inquiry with transparency and professionalism. Your trust is the foundation of our relationship, and we will never take lightly our responsibility to protect your personal data.
Under Malaysia's PDPA, you have full rights over your personal data
You have the right to request a copy of all personal data we hold about you at any time. Requests will be processed within 21 working days.
If any of your personal data is inaccurate or outdated, you have the right to request immediate correction through your account settings or via customer support.
You may request the deletion of your personal data subject to applicable legal retention requirements and your account status.
You have the right to object to the processing of your personal data for specific purposes such as direct marketing at any time without providing a reason.
You may request your personal data in a machine-readable format for transfer to another service provider of your choice.
Under certain circumstances, you have the right to request that we restrict the processing of your personal data while a dispute or review is in progress.
Six core data protection principles we uphold every day without compromise
All data transmitted through the mygame platform is protected by 256-bit SSL encryption — the same security standard used by leading commercial banks in Malaysia. Your data cannot be intercepted or read by unauthorised parties.
Mygame's identity verification process uses the latest KYC technology to encrypt your documents during transfer and storage. Identity verification document data is only accessed by authorised personnel and securely deleted once the verification process is complete.
Player funds are held separately from mygame's operational accounts, and player personal data is stored in an isolated environment protected by layered access controls. This separation ensures maximum protection against both internal and external risks.
Mygame has never and will never sell, rent or trade players' personal data to data brokers, third-party advertisers or any other entity for marketing purposes. Your data belongs to you — we only use it for purposes you have consented to.
Mygame operates in full compliance with Malaysia's Personal Data Protection Act 2010. We conduct regular data protection impact assessments and continuously update our privacy practices in line with the latest legal developments.
In the event of any security incident that may affect your personal data, mygame is committed to notifying the affected players within the timeframe required by law and taking immediate remedial action to minimise the impact.
Also read other important documents governing the use of the mygame platform
With high-standard data protection and a full commitment to your privacy, playing at mygame means playing with peace of mind. Register today and enjoy over 1,600 games with the security you deserve.