Mygame believes online entertainment should be an enjoyable experience that does not disrupt everyday life. We provide tools, guidance, and support to help every Malaysia player game wisely and responsibly.
Responsible gaming means engaging in online entertainment activities consciously, in a controlled manner, and within your own means – both in terms of time and money. At mygame, we don't just allow players to play; we actively support the health and well-being of every one of our members.
Online gaming is a form of entertainment – just like going to the cinema or dining out. It should bring enjoyment, not stress. When gaming starts to feel like an obligation or a source of anxiety, that's a sign you need to step back and reassess.
Mygame provides a range of control tools you can use directly within your account – from daily deposit limits and weekly loss limits to break periods and self-exclusion options if you feel you need a longer break. All these tools are designed to give you full control over your gaming experience.
Important Notice: Never play using money needed for essential expenses such as rent, bills, food or your children's education. Set a separate entertainment budget and stick to the limits you set for yourself.
We provide tools to help you play within comfortable and safe limits
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, our system will automatically block any deposit that exceeds it – no exceptions.
You can set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, your account will automatically be blocked from placing new bets until the limit period ends.
Set a time limit for your gaming sessions. The system will send an alert when your session is about to end, and will automatically terminate the session if the time limit is exceeded. This helps prevent unintentional extended play.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in to your gaming account. Your account balance remains safe and withdrawals can still be made.
For players who need a longer break, the self-exclusion option lets you close account access for 6 months, 1 year or permanently. Requests are processed immediately by our support team.
Mygame sends automatic notifications when you approach a set limit, when a session runs long, or when your wagering patterns show signs that need attention. All of this is for your well-being.
Problem gambling can affect anyone, regardless of background or experience. Recognising the early warning signs is the first step to getting help. Review the list below honestly:
If you identify two or more of the signs above in yourself, we encourage you to contact the mygame support team or activate the self-control tools immediately. Acknowledging a problem is a sign of courage, not weakness.
Mygame will not leave our members to face problems alone. Here are simple steps to get support:
Our support team operates 24 hours a day, 7 days a week. Ask to speak with our Responsible Gaming team – all conversations are fully confidential and completely non-judgmental.
Log in to your account, go to Account Settings and find the "Responsible Gaming" menu. You can activate deposit limits, loss limits, a cool-off period, or self-exclusion in under 2 minutes.
If you or someone you know needs more in-depth help, we encourage you to seek professional counselling services. There are support organisations that can assist at no charge.
A quick guide to accessing and activating responsible gaming tools in your mygame account
Go to Account → Settings → Deposit Limit. Choose a limit period (daily / weekly / monthly) and enter the maximum amount you wish to set. The limit takes effect immediately. To reduce a limit, changes apply instantly. To increase a limit, a 7-day waiting period applies to protect you.
In the Account → Responsible Gaming → Time Limit, you can set a maximum duration for each gaming session. The system will send a warning 5 minutes before the limit is reached and automatically log out your account once the limit is hit. This feature cannot be disabled during an active session.
Navigate to Account → Responsible Gaming → Self-Exclusion. Select a period (6 months, 1 year or permanent) and verify your identity. The account will be blocked within 24 hours. During the exclusion period, you will not receive any promotional communications from mygame.
In the Account → History → Gaming Activity, you can view a full record of all gaming sessions, deposits, withdrawals and wagering activity. Reviewing your history regularly helps you understand your gaming patterns and make smarter decisions.
Six core responsible gaming principles we uphold without compromise
Mygame runs a strict age verification (KYC) process to ensure all members are 18 and above. Identity documents are thoroughly reviewed, and any account suspected of being registered by an underage individual will be blocked immediately.
Mygame does not use aggressive or coercive marketing tactics. We do not contact players who have activated self-exclusion with promotions or special offers. Your decision to take a break is final, and we respect it fully.
Mygame's analytics system continuously monitors play patterns. When the system identifies patterns that indicate risk – such as a sharp increase in wagering or unusually long sessions – our team will proactively reach out to the player concerned.
Players who decide to stop playing can withdraw their account balance easily and without any obstacles. mygame processes withdrawals quickly – we don't want your balance to become a reason to keep playing.
We provide educational information and resources about gambling risks, how to identify problems early, and how to get help. Players who understand the risks are smarter and safer players.
All mygame support staff receive specialised training in recognising signs of problem gambling and how to communicate with players who need assistance in a sensitive, professional, and non-judgmental manner.
Answers to the most frequently asked questions about responsible gaming
Policy documents and other useful resources for mygame players
Mygame offers a fun, safe, and responsible online entertainment experience. Register today and enjoy all the control tools we provide to keep your gaming experience consistently positive.