Terms and Conditions mygame –
Platform Usage Guidelines

01 Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("User" or "Member") and mygame ("Platform", "us"). This document takes effect from the date you first use mygame's services, whether through the official website at mygame.bio or any other platform channel.

Your continued use of the mygame platform following any changes to these Terms and Conditions constitutes your acceptance of those changes. We recommend reviewing this page periodically to stay informed of the latest applicable terms.

• These terms cover all products and services offered under the mygame brand.
• The Bahasa Melayu version is the official version applicable to all users in Malaysia.
• In the event of a discrepancy between different language versions, the Bahasa Melayu version shall prevail.

02 Member Eligibility

To use mygame services, you must meet all of the following eligibility requirements without exception:

• Minimum age requirement: You must be at least 18 years of age at the time of registration. mygame strictly prohibits the registration or use of the platform by individuals under the age of 18.
• Citizen or resident: This service is offered to users located in jurisdictions that permit the use of online gaming platforms. It is your responsibility to ensure that your use of this platform does not violate your local laws.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable to you.
• Non-employee: Employees, contractors, agents, or representatives of mygame and its affiliated companies are not permitted to open player accounts.

03 Registration & Account Management

Each user is only permitted to own one (1) account only at mygame. Registration of more than one account by the same individual — whether using a different name, phone number, email, IP address, or payment method — is strictly prohibited and will result in the suspension of all accounts involved.

During the registration process, you are required to provide accurate, complete, and up-to-date information. The details you must provide include:

• Full name as shown on your valid identification card or passport
• Exact date of birth
• An active mobile number registered in your name
• A valid and active email address
• Payment method details to be used

Mygame reserves the right to request identity verification documents at any time, including copies of your ID card, utility bill, or bank statement as part of our ongoing KYC process. Failure to provide the requested documents within the specified timeframe may result in a temporary restriction on your account.

04 Deposit & Withdrawal of Funds

Mygame supports a wide range of popular payment methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, ShopeePay, and interbank bank transfers. All transactions are conducted in Malaysian Ringgit (MYR) unless otherwise stated.

Deposit Policy:

• The minimum deposit is RM10 for most payment methods.
• All deposits must be made using a payment method registered in the member's own name. Deposits from third-party accounts are not accepted.
• Deposit funds are typically credited to your account within 30 seconds of a successful payment confirmation.
• Mygame does not charge any processing fees for deposits made using supported local payment methods.

Withdrawal Policy:

• The minimum withdrawal amount is RM30 per request.
• Withdrawals must be made to the same bank account or e-wallet used for the deposit, or a method verified through the KYC process.
• Withdrawal requests are processed within 1–24 business hours depending on the selected payment method.
• Mygame reserves the right to request additional verification before processing withdrawals that exceed certain limits as a security measure.
• Player funds are held separately from mygame's operational accounts to ensure the safety of your money.

05 Bonus & Promotions

Mygame offers a variety of bonuses and promotions to new and existing members from time to time. Each bonus is subject to specific terms stated in its respective promotion details. The general terms applicable to all bonuses are as follows:

• Wagering requirement: Each bonus has its own wagering requirements that must be met before bonus funds or winnings derived from bonus funds can be withdrawn. These requirements are clearly stated in the details of each promotion.
• One bonus at a time: In general, only one bonus may be active at a time unless otherwise stated in the relevant promotion's terms.
• Bonus validity period: All bonuses have a limited validity period. Unclaimed bonuses or unfulfilled wagering requirements within the specified period will expire automatically.
• Bonus abuse prohibition: mygame uses an advanced detection system to identify wagering patterns designed to unlawfully exploit bonuses. Any bonus abuse will result in the cancellation of the bonus and any associated wins.
• Cancellation rights: mygame reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.

06 Game Rules

All games offered at mygame are operated by licensed game providers using certified random number generators (RNG) to ensure the fairness and transparency of every game outcome. Each game has its own rules accessible directly within the game interface.

• The outcome of completed games is final and cannot be reversed or altered by mygame or the player.
• In the event of a technical disruption during a game session, mygame will use system records to determine a fair outcome. In situations where a game cannot be completed, bets will be returned to the player's account balance.
• The use of automated software, bots, unauthorized game aids, or any means that provide an unfair advantage to a player is strictly prohibited.
• Collusion between players to manipulate game outcomes or exploit system vulnerabilities is a serious violation that may result in permanent account suspension.

07 Account Security & Data Protection

Mygame uses 256-bit SSL encryption to protect all data transmitted between your device and our servers — the same security standard used by leading banking and financial institutions in Malaysia. Your personal and financial information is always kept secure.

As a member, you are responsible for:

• Set a strong, unique password for your mygame account and change it regularly.
• Do not share your login credentials with anyone, including family members or friends.
• Ensure that devices used to access your mygame account are protected by up-to-date security software.
• Notify the mygame support team immediately if you suspect your account has been accessed without authorisation.

Mygame will never ask for your account password via email, SMS, or Live Chat. If you receive any communication requesting such information, please ignore it and report it to us.

08 Responsible Gaming

Mygame is committed to promoting a healthy and responsible gaming culture. We believe gaming should be a source of fun and entertainment, not a financial burden or source of stress. To that end, we provide a range of responsible gaming management tools accessible directly from your account settings.

• Deposit limit: Set daily, weekly, or monthly deposit limits based on your financial means.
• Loss limit: Set a maximum loss amount for a given period to prevent overspending.
• Session time limit: Set a maximum time limit for each gaming session.
• Temporary self-exclusion: Suspend your account for a period of 24 hours, 7 days, 30 days, or a custom duration based on your needs.
• Permanent self-exclusion: Permanently close your account if you feel it is necessary to do so.

09 Account Suspension & Closure

Mygame reserves the right to suspend or close any member's account at any time and without prior notice in the event of a breach of these Terms and Conditions. This action may be taken under the following circumstances:

• Falsification of registration details or identity verification documents.
• Opening more than one account by the same individual.
• Systematic abuse of bonuses or promotions.
• Use of unauthorized software or methods to gain an advantage in games.
• Involvement in money laundering or financial fraud activities.
• Threats or disrespectful conduct towards mygame support staff.
• Age verification breach – accounts found to belong to individuals under 18 years of age.

Members may also request voluntary account closure at any time by contacting the mygame support team. Any valid account balance will be processed for withdrawal in accordance with the current withdrawal policy once verification is complete.

10 Liability Limit & Disclaimer

Mygame provides its platform and services on an "as-is" basis. While we strive to ensure the platform operates without interruption at all times, we do not guarantee that the service will always be free from technical errors, disruptions, or unexpected downtime.

• Mygame is not liable for any direct or indirect losses arising from technical disruptions beyond our control, including issues with your internet connection, power outages, or user device problems.
• Mygame is not liable for any losses arising from the use of an account by an unauthorized third party due to a member's negligence in safeguarding their login credentials.
• Accounts found to be in violation of these Terms and Conditions are not entitled to any compensation for outstanding bonus balances or wins involved.

In the event of any dispute regarding game outcomes or transactions, mygame's system records will serve as the final reference. Players may submit a formal complaint through our customer support channels for further investigation.

11 Terms & Conditions Amendment

Mygame reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any significant changes will be communicated to members via in-platform notifications or their registered email at least 7 days before the changes take effect, except in situations requiring immediate action.

Your continued use of the mygame platform after the effective date of any amendment to these terms constitutes your acceptance of and agreement to those changes. It is your responsibility to review this Terms and Conditions page on a regular basis.